Online Course Policies & FAQs

Where can I find details on the courses?

On the course description pages, you can read an overview of the course, including learning goals, and how many Continuing Education (CE) credits will be awarded.  These course descriptions can also be found at via the online courses link.

What will I learn as a result of taking a CFBT course?

The courses are designed to provide information that is considered “essential” for practitioners who are committed to a systems oriented approach to helping multi-stressed families and their children. The courses present this information in the briefest, most engaging, relevant way possible so that ideas are more likely to “stick.”  Specific learning goals are indicated on the course description page for each course. You will demonstrate your learning in a post-test once you have viewed all the webinars, read the articles and completed any activities associated with a course.

For whom are the courses designed? What skill level do these courses target?

Our courses are designed for front-line practitioners and supervisors who are interested in providing services that are evidence-informed, meaningful and effective.  The content of each course is designed to provide important basic knowledge but is also rich with content that can deepen the skills and understanding of more experienced practitioners.  Although practitioners of all levels are likely to benefit from the courses, each course carries a designation of beginner, Intermediate, or advanced, based on presumed familiarity with the material.

Courses marked Beginner introduce learners to the foundations of a content area. Courses marked Intermediate provide information that builds on knowledge practitioners with some experience working in the model already have. These courses focus on applications of information to clinical situations. Courses designated as Advanced are for participants who are experienced and already have a clear understanding of the topic area. Advanced courses address the complexities involved in applying principles and involves synthesizing concepts.

How long will each course take?

For most participants, the number of hours it takes to complete a course is the same as the CEs offered.

What does the course involve? How do I get to interact with the faculty member?

All courses are comprised of pre-recorded video webinars, downloadable readings, an online post-test, and a course evaluation. Courses are structured to be on-demand and typically do not include direct interactivity with the faculty member.  It is important to us, however, to be available for questions or comments.  There are two methods for interacting with faculty about a particular online course.  One is through the section titled Participant Questions and Comments Forum, which is regularly viewed by the Education Coordinator, faculty and other course participants.  The second method allows participants to ask a private question related to the content of the course.  Place your questions or comments in an email and send to, who will then forward it to the faculty member responsible for the course; the faculty member will respond to your questions or comments within 48 hours.

Who are the trainers? What are their qualifications?

All faculty members have specialized graduate or postgraduate training in the topics being taught and all have many years of practicing child and family therapy using the ESFT model. All faculty members are licensed in a profession such as social work, professional counseling, marriage and family therapy, or psychology. Each is in good standing with their respective professional regulatory boards. Specific faculty members for each course are listed on the course description page. For greater detail about the qualifications of each faculty member, please go to and click on the Faculty link. 

How much do courses cost? Can I get a refund?

If you are not accessing courses as part of your employment with a Pennsylvania Family Based Mental Health Services provider, course fees are listed on the course description page.  Fees are based on the number of credit hours - $12 per CE.  Course content is made available once payment is made via PayPal (although regular credit cards are also accepted).  As a general policy, refunds are not provided.  The exception would be in cases involving technical issues on the part of the Center for Family Based Training that interfere with course access.

How do I View a Webinar?

Once you click on the link for the webinar in a course, a new screen should pop up (if it does not, please disable your pop up blocker and try again) with the webinar video. Click on the arrow at the center of the video to begin playing the webinar. To pause the webinar video player, either click on the middle of the video screen or click on the arrow at the bottom left hand corner of the video. To view the webinar in full screen, click on the computer screen icon at the lower right hand corner of the video screen. To exit full screen, click on that icon again.

To skip to different sections of the webinar, you may move your cursor to the left hand side of the video to display the different sections. Clicking on them will fast forward instantly to that section of the webinar. To manually go forward/backward in the video, move your cursor to the bottom of the video to display the progress bar and either click or click and hold to move through the webinar video manually.

What if I’m having technical trouble with a course?

If you have any difficulties either accessing or navigating within a course, please contact or click the Contact Us link.  Also contact Emily regarding questions about post-test scores, downloading of certificates, or any other problems with the course. Please allow up to 24 hours (business days) for a response.  

How long will I have access to my registered courses?

Once you are registered for an individual course, you can access it as often as you like for up to 90 days. You can go through all course activities on your own schedule as many times as you choose. 

Is the Center for Family Based Training an Approved Continuing Education (ACE) Provider?

The Center for Family Based Training, LLC, is approved to offer continuing education by:

  • The Center for Family Based Training, LLC has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6424. Programs that do not qualify for NBCC credit are clearly identified. 
    The Center for Family Based Training, LLC is solely responsible for all aspects of the programs.

  • The Center for Family Based Training, L.L.C. is approved to offer continuing education by the Pennsylvania State Board of Social Workers, Marriage and Family Therapists and Professional Counselors under Section 47.36 of the Board’s regulations.

  • The Center for Family Based Training, LLC, is approved by the American Psychological Association to sponsor continuing education for psychologists.  The Center for Family Based Training, LLC maintains responsibility for this program and its content.

  • The Center for Family Based Training, provider #1309, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB), Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. The Center for Family Based Training maintains responsibility for this program. ACE provider approval period: 04/28/2016 – 04/28/2019. Social workers participating in each course will receive the number of clinical continuing education clock hours that are indicated in the course description.

How do I request accommodations for a disability?

Given that the online courses occur in the cloud, most accommodations for disabilities would necessarily have to be made on the participant’s end. However, we invite you to contact us ( for guidance on what you may need to access the courses more easily if you have a disability. We will make every effort to make accommodations where possible.   

What is required for course completion?

The course is considered incomplete until all videos have been viewed, required readings have been downloaded, the post-test has been passed with a 90% grade (three attempts allowed), and the course evaluation has been completed.

How do I get my certificate?

Certificates become available for download after all required portions of the course are completed.  

What are the system requirements for online courses?

  • A computer or mobile device running a current operating system (for example: Windows, Mac_OS, iOS, Android)
  • Access to the Internet. DSL or Broadband access is recommended.
  • An up-to-date browser with Cookies, and in some cases Pop-ups, enabled. Note: Firefox and Chrome are recommended browsers.
  • Speakers, headphones or ear-buds to listen to audio.
  • Anti-virus software with current updates.
  • Some courses will require specific software, hardware, plugins or applications. If so, you will typically see a message asking if you want to install the needed software (ex: Java, JavaScript, Adobe Acrobat Reader, Flash, Shockwave Player, Windows Media Player, etc.)

What are the instructions for addressing a grievance with The Center for Family Based Training?

All grievances should be placed in written form and directed to the Education Coordinator via email, This includes issues related to refunds, concerns about content, speakers, or facilities, issues with certificates, and all other grievances. All grievances are reviewed by the Continuing Education Director, Dr. C. Wayne Jones in collaboration with a faculty member representing  the professional discipline (e.g. social work, psychology, professional counselor or marriage and family therapy) of the person presenting the grievance. This would be Marlene Reiff, LCSW, LMFT, for any grievances filed by a licensed social worker or licensed marriage and family therapist.  A response to the grievance is generally provided within 15 business days.

If you have additional questions, please click here to contact The Center for Family Based Training

Last modified: Tuesday, March 5, 2019, 8:40 AM